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1-800-472-0039

Company FAQ



question

When can I get deliveries?

answer

Weekly deliveries are available throughout Ohio with Powell's delivery fleet. Allen County and surrounding counties are eligible for free next day delivery.



question

What is the minimum for deliveries?

answer

There is free delivery on standard routes in Ohio, Michigan, Indiana, and Pennsylvania with a $250 minimum order. There is a $15 delivery fee if the order is less than $250. Generally, orders are delivered next day to within one week from date of order.



question

What are the business hours for customer pick up?

answer

Customers can pick up product at our facility in Lima, Monday through Friday from 8:00 am to 3:00 pm. Call ahead at 1-800-472-0039 to check the availability of the product and to prepare the order.

We're located at 3255 St. Johns Rd., Lima OH 45804



question

What are our office hours?

answer

Powell office hours 8:00 am to 5:00 pm Monday through Friday.



question

How can I get Safety Data Sheets?

answer

Safety Data Sheets are available on our website at www.powellcompanyltd.com in our product catalog. You can also contact your Powell sales specialist or customer service.



question

How do I find out about flyers, items on sale, and new items?

answer

Powell has a monthly sales flyer and seasonal flyers and promotions. Sales flyers and promotions are posted on our website under the 'Products' section in the website menu bar. You can also sign up for Powell e-News to receive sales and promotions through email.



question

How can I get an online order guide?

answer

After a customer account has been created for your facility, you can ask your Powell sales specialist or customer service to set you up with an online account. If you already have an online order guide, check out the Order Guide FAQ page for more information.

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